Questions we are asked most

Product, billing and SEO delivery — the short answers, with links to the detail.

Frequently asked questions

Frequently asked questions

Is there a free plan?

Yes, with no card required and no time limit. It includes one static QR code, one short link and 30 days of analytics; the code you make is yours to keep. Paid plans raise the limits and add dynamic codes and longer retention.

What is the difference between a static and a dynamic QR code?

A static code stores its data inside the printed pattern, so it works forever but can never be changed. A dynamic code stores a short link we resolve, so the destination stays editable while the printed pattern stays the same.

How many QR types are there?

Twenty-two, including website, Wi-Fi, vCard, UPI payment, WhatsApp, email, SMS, calendar event and location. Each has its own form, so you never hand-write a URI scheme.

What size should a QR code be printed?

At least 2 cm wide for close-range scanning, and roughly a tenth of the reading distance for signage — a code read from 3 metres wants about 30 cm. The PDF export sizes in exact millimetres.

Why is my price in rupees and my friend’s in dollars?

Prices are set per currency by us, not converted at checkout, so each market has a price that makes sense rather than an exchange-rate artefact.

Can I change my billing currency?

Your account currency decides your billing. Contact support to change it — existing invoices keep the currency they were issued in.

Do you store my visitors’ IP addresses?

Not by default. Unique visitors are counted with a daily-rotating salted hash that cannot be reversed to an IP or joined across days.

Why do your scan numbers differ from my web analytics?

We exclude known bots and count a scan at the moment of redirect; a web analytics tag counts a pageview only after the page loads and its script runs. Blocked scripts, abandoned loads and bot filtering all move the two numbers apart.

Can I use my own domain for short links?

Yes, on Business and Premium. Business includes one custom domain, Premium five. Links on your own domain look like any other link you publish.

What happens if I cancel?

Your plan stays active until the end of the paid period. Static codes keep working forever. Dynamic codes stop resolving after that, and resubscribing brings them back with the printed pattern unchanged.

Still have a question?

Open a support ticket and a person will answer it.