A sales question, a billing correction or a technical problem — the same team answers all three.
The people who build the product answer the questions about it. Nothing is routed to a script.
Support conversations stay in your dashboard, so an answer you were given in March is still there in November.
Anything tied to your account — a billing correction, a plan change, a code behaving oddly — belongs in a dashboard ticket, because the ticket already carries your account context and we can see the object you are describing. Anything that is not account-specific, including pre-sales questions and press enquiries, is faster by email at support@qrievo.com. Both reach the same people.
For a problem with a code or a link, send the short code or the code’s name, roughly when it stopped behaving, and what you expected instead. For a scanning problem, tell us the phone and the surface it is printed on — the answer is usually size, contrast or quiet zone rather than the code itself. For billing, the invoice number is enough. This is the difference between one reply and four.
Qrievo is operated from New Delhi, Delhi, India, by the team at WebtechXperts. Support runs online rather than from a walk-in counter, so there is no office address to visit — but there is a person, not a script, at the other end of every ticket.
Most tickets are answered within one working day. Business and Premium plans are prioritised in the queue.
Yes. Add your GSTIN in billing settings and it appears on every invoice issued from that point on.
New Delhi, Delhi, India. Support is handled online rather than at a walk-in address.
Yes. Email support@qrievo.com with what you are trying to do and we will answer in writing or set up a call.
Open a ticket from your dashboard or email support.