Talk to us
A sales question, a billing correction or a technical problem — the same team answers all three.
Contact Qrievo
- Support through the dashboard for account and billing issues
- Email at support@qrievo.com for anything that is not account specific
- Sales questions about plans, limits and custom domains
- GST invoices and purchase orders for Indian businesses
What happens when you contact us?
One team
The people who build the product answer the questions about it. Nothing is routed to a script.
Written answers
Support conversations stay in your dashboard, so an answer you were given in March is still there in November.
How do I reach support?
- Sign in and open a ticket, or email support@qrievo.com
- Tell us what you are trying to do
- We reply with an answer, or arrange a call if it is faster
Which channel to use
Anything tied to your account — a billing correction, a plan change, a code behaving oddly — belongs in a dashboard ticket, because the ticket already carries your account context and we can see the object you are describing. Anything that is not account-specific, including pre-sales questions and press enquiries, is faster by email at support@qrievo.com. Both reach the same people.
What to include so the first reply is the useful one
For a problem with a code or a link, send the short code or the code’s name, roughly when it stopped behaving, and what you expected instead. For a scanning problem, tell us the phone and the surface it is printed on — the answer is usually size, contrast or quiet zone rather than the code itself. For billing, the invoice number is enough. This is the difference between one reply and four.
Where we are
Qrievo is operated from New Delhi, Delhi, India, by the team at WebtechXperts. Support runs online rather than from a walk-in counter, so there is no office address to visit — but there is a person, not a script, at the other end of every ticket.
Questions about getting in touch
How fast do you reply?
Most tickets are answered within one working day. Business and Premium plans are prioritised in the queue.
Can I get an invoice with my GSTIN?
Yes. Add your GSTIN in billing settings and it appears on every invoice issued from that point on.
Where are you located?
New Delhi, Delhi, India. Support is handled online rather than at a walk-in address.
Can I talk to someone before buying?
Yes. Email support@qrievo.com with what you are trying to do and we will answer in writing or set up a call.
Send us a message
Open a ticket from your dashboard or email support.